HOLLIS Privacy Statement

This Privacy Statement describes the ways in which Harvard University may obtain personal information about individuals who use the HOLLIS application for access to Harvard Library resources.

In this Privacy Statement, “HOLLIS” refers only to the HOLLIS application managed by Harvard University Information Technology (HUIT). 

See Privacy, Terms of Use & Copyright Information for a statement of Harvard Library’s general privacy practices.


This Privacy Statement applies to all users of the HOLLIS application with HOLLIS user accounts, regardless of relationship to Harvard.

Information Gathering

The personal information about users that may be accessed by Harvard through HOLLIS includes:

  • HUID, name, email address, phone, and campus address
  • Faculty/student/staff/other Harvard affiliation and status
  • Records of searches and of resources consulted or borrowed

Personal information accessible by Harvard through HOLLIS includes data related to use of the HOLLIS application.

Through HOLLIS, Harvard may also obtain log files of the IP addresses and browsers of computers accessing the application and the pages visited.

Other Policy on Access to Content

University access to content that Harvard users create, transmit and store through HOLLIS is governed by the University Policy on Access to Electronic Information (PDF).

Use of Information

The personal information compiled through HOLLIS is used to authorize, enable and support access to Harvard Library resources. This information is also used for application analytics, improvements, and to integrate with University teaching and learning initiatives. 

Harvard may review users’ IP addresses and data on the files and resources they access to administer HOLLIS and to provide technical support and help diagnose problems. Harvard may use and retain email or other communications to staff in order to process inquiries, respond to requests, and improve services.
Other uses of personal information by Harvard are described in other parts of this Privacy Statement.

Sharing of Information 

HOLLIS is provided and hosted by the third-party vendor Ex Libris. Data related to use of the HOLLIS application and identifiers and information about a user’s Harvard affiliation and status are released by Harvard to Ex Libris or accessed by Ex Libris through the application to enable individuals’ use of the application. This includes log files of the IP addresses and browsers of computers accessing the application and the pages visited. Ex Libris may also have access to other personal data provided by users in the course of their use of the application. For more information on Ex Libris’s use of data see the Ex Libris privacy policy on the Ex Libris Group website.

HOLLIS also contains links to other websites. 

There are third-party services integrated with HOLLIS that support and facilitate searches for and access to Harvard Library resources.  Such services may have access to personal data provided by users in the course of their use of HOLLIS.

Each such website and third-party service may have its own privacy policy.  Harvard is not responsible for the privacy practices of such third parties or websites, or for the content of such websites. 

Other sharing of personal information by Harvard is described in other parts of this Privacy Statement.

In addition, Harvard may share and disclose personal information if Harvard believes that doing so is necessary or appropriate to: satisfy any applicable law, regulation, legal process or governmental request; investigate compliance with or enforce this Privacy Statement or any acceptable use policy for HOLLIS; detect, prevent or otherwise address fraud, security or technical issues; or protect, defend or enforce the operations, property, rights and safety of users, Harvard, Harvard affiliates, or others.

Cookies and Related Technologies 

Cookies and related technologies (“Cookies”) may be used in HOLLIS to gather information when users navigate through HOLLIS in order to enhance and personalize the experience, to help provide services available through HOLLIS, to analyze application usage, and to help improve the application and related services. To find out more about cookies, visit www.internetcookies.org.

Some third parties may also embed Cookies in the HOLLIS application to collect information about your online activities over time and across different websites you visit. This information may be used by third parties to provide advertising tailored to your interests on other websites, apps and services you visit.
You can review your Internet browser settings, typically under the sections “Help” or “Internet Options,” to exercise choices you have for certain Cookies or you can opt out of the collection and use of some Cookies through tools like the Network Advertising Initiative opt-out page. Such opt-outs may not work for all browsers or devices.  If you disable or delete certain Cookies in your settings, you may not be able to use features of HOLLIS. 

See Privacy, Terms of Use & Copyright Information for information on Harvard Library’s use of Google Analytics.

Information Protection

There are security measures in place to help protect against the loss, misuse, and alteration of the personal information under Harvard’s control. No data transmission, processing, sharing or storage by any party can be guaranteed to be completely secure.

Contact Information

Please contact lts-support@harvard.edu with any questions or concerns about this Privacy Statement.

Users Located in the European Economic Area and the United Kingdom 

If you are located in the European Union, Iceland, Liechtenstein or Norway (the European Economic Area) or the United Kingdom, please see https://gdpr.harvard.edu/eeaprivacydisclosures for Harvard’s Additional EEA Privacy Disclosures.  

Changes to this Privacy Statement 

This Privacy Statement may be amended from time to time. Any such changes will be posted on this page. This Privacy Statement was last updated on August 20, 2021.